Dandy Dental & Cosmetics
Accessibility Policy
Effective Date: August 7, 2026
At Dandy Dental & Cosmetics, we are committed to providing an inclusive, welcoming, and accessible environment for every patient, visitor, and team member.
We are committed to meeting the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards Regulation (IASR), and to treating every individual with dignity, independence, integration, and equal opportunity.
Our Commitment
We strive to identify, remove, and prevent barriers that may limit access to our dental services, facilities, communications, and website.
Accessibility is an ongoing commitment, and we continually look for ways to improve the experience for all patients.
Customer Service
Our team is committed to providing accessible customer service by:
Treating every patient with dignity and respect.
Communicating in ways that take into account individual accessibility needs.
Allowing the use of assistive devices whenever possible.
Welcoming support persons and service animals in accordance with applicable laws.
Providing reasonable accommodations whenever practical.
Communication
We recognize that individuals have different communication needs.
Upon request, we will make reasonable efforts to provide information in accessible formats or with communication supports, taking into account the person’s accessibility needs and the nature of the information being requested.
Service Animals
Service animals are welcome in areas of the clinic that are open to the public, unless otherwise prohibited by law.
Where access is restricted due to health or safety requirements, we will work with the individual to identify an appropriate alternative.
Support Persons
Patients may be accompanied by a support person during their visit.
If confidentiality or treatment considerations require a discussion regarding the presence of a support person, our team will speak with the patient respectfully before proceeding.
Temporary Service Disruptions
If there is a temporary disruption to facilities or services used by persons with disabilities, we will make reasonable efforts to provide notice whenever possible.
Notice may include:
The reason for the disruption
The anticipated duration
Available alternatives, where applicable
Staff Training
Dandy Dental provides accessibility training to employees as required under the AODA.
Training includes:
Providing accessible customer service
Communicating with individuals with various disabilities
Assisting patients using assistive devices, support persons, or service animals
Understanding our obligations under Ontario accessibility legislation
Website Accessibility
We are committed to improving the accessibility of our website and digital communications.
While we continue to enhance accessibility features, we welcome feedback from anyone experiencing difficulty accessing our online information or services.
Feedback
We welcome comments, suggestions, and feedback regarding accessibility.
Feedback may be submitted by:
Telephone
Email
In person during your visit
We review all accessibility feedback and make reasonable efforts to respond promptly.
Requests for Accessible Formats
If you require information from Dandy Dental in an accessible format or require communication support, please let us know.
We will work with you to determine an appropriate format whenever reasonably possible.
Contact Us
If you have questions about this Accessibility Policy or require accessibility assistance, please contact us:
Dandy Dental & Cosmetics
Phone: (905) 981-4444
Email: dandydentalcosmetics@gmail.com. We are committed to continuously improving accessibility and appreciate your feedback as we work to provide an exceptional experience for every patient.
