Dandy Dental & Cosmetics
Privacy Policy
Dandy Dental & Cosmetics (“Dandy Dental”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of your personal information and personal health information.
As a dental practice operating in Ontario, we collect, use, disclose, and safeguard your information in accordance with:
The Personal Health Information Protection Act, 2004 (PHIPA)
The Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable
The Royal College of Dental Surgeons of Ontario (RCDSO) standards and recordkeeping requirements
Canada’s Anti-Spam Legislation (CASL) for electronic communications
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our clinic, use our website, contact us, or receive treatment.
1. Information We Collect
We collect only the information reasonably necessary to provide dental care, operate our practice, and comply with legal and professional obligations.
Depending on your interaction with us, we may collect:
Identification Information
Full name
Date of birth
Address
Email address
Telephone number
Health Information
Medical history
Dental history
Current medications
Allergies
Existing medical conditions
Radiographs (X-rays)
Clinical notes
Intraoral photographs
Treatment plans
Consent forms
Emergency contact information
Insurance Information
Insurance provider
Policy and certificate numbers
Subscriber information
Claims history necessary for billing
Financial Information
If payment is made electronically, payment information is processed securely through our payment providers. Dandy Dental does not store complete credit card numbers.
Website Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on our website
Cookies and analytics information
2. How We Use Your Information
We use your information only for purposes permitted by law and necessary to operate our practice.
These purposes include:
Providing dental examinations and treatment
Maintaining accurate dental records
Scheduling and confirming appointments
Sending appointment reminders
Communicating with you regarding your treatment
Processing payments
Processing insurance claims
Referring you to specialists or receiving referral information
Meeting legal and regulatory obligations
Maintaining clinic safety and quality assurance
Responding to your questions and requests
Improving our patient experience and services
Where required by law, we obtain your consent before using your information for any additional purpose.
3. Appointment Booking
When you request an appointment online, by telephone, by email, or in person, we may collect:
Name
Date of birth
Contact information
Reason for your visit
Insurance information (if applicable)
This information is used solely to arrange your appointment and prepare for your visit.
4. Personal Health Information
As part of providing dental care, Dandy Dental collects Personal Health Information as defined under Ontario’s Personal Health Information Protection Act (PHIPA).
Your Personal Health Information may include:
Dental records
Medical history
Diagnostic records
Treatment notes
Radiographs
Photographs
Laboratory results
Specialist reports
Prescriptions
Insurance information related to your care
We collect only the information necessary to provide safe and appropriate dental treatment.
5. Communications
We may communicate with you by:
Telephone
Text message (SMS)
Email
Secure patient portal (if available)
These communications may include:
Appointment reminders
Appointment confirmations
Recall reminders
Follow-up after treatment
Billing questions
Insurance matters
Responses to your inquiries
By providing your contact information, you consent to receiving these communications. You may withdraw consent for non-essential communications at any time, subject to legal and clinical requirements.
6. Marketing Communications
From time to time, Dandy Dental may send newsletters, promotions, educational information, or announcements about our services.
Marketing emails and text messages are sent only where permitted by Canada’s Anti-Spam Legislation (CASL).
You may unsubscribe from marketing communications at any time.
Appointment reminders, treatment information, invoices, and other communications related to your care are not considered marketing communications.
7. Payments
Payments are processed through secure third-party payment processors.
Dandy Dental does not retain complete payment card information.
Payment providers are responsible for maintaining compliance with applicable payment security standards.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
Improve website functionality
Understand website traffic
Analyze website performance
Enhance user experience
You may disable cookies through your browser settings, although some website features may not function properly.
9. How We Share Information
We do not sell your personal information.
We may disclose information only where necessary, including:
Dental laboratories
Specialists
Other health care providers involved in your care
Insurance companies
Payment processors
Professional advisors
Regulatory authorities
Government agencies where required by law
We disclose only the minimum amount of information reasonably necessary for the intended purpose.
10. Consent
By receiving treatment at Dandy Dental, you consent to the collection, use, and disclosure of your information for the purposes described in this Privacy Policy and as permitted under PHIPA.
You may withdraw consent where permitted by law.
Withdrawing consent may limit our ability to provide certain services safely.
11. Protecting Your Information
We use administrative, physical, and technical safeguards to protect your information against unauthorized access, use, disclosure, alteration, or loss.
Safeguards include:
Secure electronic dental records
Password-protected systems
Encryption where appropriate
Secure backups
Access controls
Staff privacy training
Confidentiality agreements
Physical security of records
Only authorized personnel have access to your information on a need-to-know basis.
12. Record Retention
Dental records are retained in accordance with Ontario law and the recordkeeping requirements established by the Royal College of Dental Surgeons of Ontario (RCDSO).
When records are no longer required to be retained, they are securely destroyed.
13. Your Rights
Subject to applicable law, you have the right to:
Request access to your personal information and personal health information
Request correction of inaccurate information
Withdraw consent where legally permitted
Ask questions regarding our privacy practices
File a complaint if you believe your privacy rights have not been respected
Requests must be made in writing.
We may verify your identity before releasing records.
Applicable fees permitted by law may apply for copies of records.
14. Third-Party Websites
Our website may contain links to third-party websites.
Dandy Dental is not responsible for the privacy practices or content of external websites.
We encourage you to review their privacy policies before providing personal information.
15. Children’s Privacy
We collect information relating to minors only as necessary to provide dental treatment.
Consent is obtained from a parent or legal guardian where required by law.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.
The updated version will always be posted on our website with the revised effective date.
17. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Privacy Officer
Dandy Dental & Cosmetics
Phone: (905) 981-4444
Email: dandydentalcosmetics@gmail.com
If you have concerns regarding how your personal health information has been handled, you may also contact the Information and Privacy Commissioner of Ontario.
